Post #1985770
2026-05-01 03:22 UTC
@adam thanks! not sure my wee complaint will change anything, but I find it ridiculous it took escalating things this far for a resolution that should have been made during the first call. Every Roger’s rep we spoke to over the 3 months agreed it should have been cancelled during the first phone call. I wonder how much they lost in operational waste. If they care so much about profits they should probably look at how efficient their systems are.
Replies (1)
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@Cassandra@ottawa.place 2026-05-01 13:38
@erin @adam I think their agents get dinged if they refund money or let someone cancel, so they fuck up instead and it becomes the customer's / the next agent's problem.