🏛️ State and local governments are facing increasing cyber-physical risk, but resilience strategies often focus on assets and controls, not the real impact on citizens and public services.
This white paper introduces Citizen Experience & Journey Mapping (CEJM), a practical approach that reframes resilience planning around service outcomes—linking CPS protection, service continuity, and recovery to measurable impact.
Learn how SLG leaders can use CEJM to prioritize investments, align with #federal guidance, and strengthen public trust.
📃 Read here: https://claroty.com/resources/white-papers/citizen-experience-journey-mapping-for-mission-critical-resilience
#PublicSector #CyberResilience #CPSecurity #CriticalInfrastructure #CyberSecurity #StateLocalGovernment