#clickandcollect

Even more annoyingly for #Ryman #ClickAndCollect, the manufacturer of the items concerned has its own on-line system. The manufacturer doesn't do weekends, and I picked Ryman believing all of the 'Click-and-Collect TODAY' statements on its system. I picked a collection branch near to the relative because I needed this stuff for the relative's on-going #ShedClearance, and used the branch picker to also ensure that everything was in stock. The plan was to go to the branch in the relative's town in the afternoon and collect the Same Day stuff so that I could use it immediately in the evening. I tested the same order in the manufacturer's system. I could have gone to the manufacturer this morning and had the same order delivered directly to the relative's house, without the trip across town, at just £10 more total including the shipping charge, by the day after tomorrow. I could have added in some of the other items that Ryman changed the collection date on the basket because of.

I used Click-and-Collect at #Ryman yesterday. Throughout the process, when selecting things that I wanted to buy, looking at my on-line shopping cart, and through the checkout to my payment processor and back, Ryman assured me that I could 'Click-and-Collect TODAY'. I even reset the basket and re-picked the items carefully so that none of them had to be back-ordered, which changed the collection date of all items. The basket had 'TODAY' and 'In Stock' everywhere; and the dreaded banner message 'Collection will be available after all items have arrived in 3-5 working days.' that appears when an item that has to be shipped from the warehouse, was not there. I went back and checked on the order later in the day, using the order checking form, and fulfilment is due on April the 29th. So a 10 day wait for stuff that the Ryman on-line shopping system assured me that I'd be able to collect Same Day. (Yes, the branch I picked to collect from has Sunday opening.) #ClickAndCollect