2025-05-09 10:34 UTC
@maaikees@sw-development-is.social As a sys admin on various software packages over the course of my career, I often found it maddening to try and explain to a provider what we needed. I always seemed to be speaking a language that no one else understood. Now that I work for a SaaS provider I'm struck by how challenging it is to try and figure out what's going on with our clients. I don't know what causes this vast divide but bridging it is a most challenging puzzle.
Replies (1)
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@DerPumu@mstdn.games 2025-05-09 17:37
@Richboy50@woof.group @maaikees@sw-development-is.social the problem in many cases is perspective. As a customer you're so familiar with your domain and the problem that needs solving that it's easy to assume the provider knows what you're taking about without going into every detail. And for the provider it's easy to make assumptions, too - and they differ.