Post #978381

A variation of the "make money by not doing what we promised the customer and hope they give up on calling customer service after several tries" business steategy is the "pretend we never received the payment" strategy. I've wasted two hours fighting with one company about this. "We bill for the previous month. You owe for January." "Yes, I paid you in February." "No, that was the previous month." "No, December was paid. The bill for January says so. And several weeks ago one of your colleagues told me that everything was all paid." "But we can't find the payment" "My bank says you received it. Here is the confirmation..." "But...." It goes in circles. This is for a fairly small amount. Out of principle I won't re-pay it. But they are more than willing to spend infinite amounts of employee time to retrieve it. So it's a battle of wills. I got fed up, and asked for an email address instead of sitting on the telephone. And this seems to be with actual human beings. I'm loathing to think what will happen if the company replaces employees with LLMs. But maybe it will be easier to convince an LLM that they should compensate you for the trouble.