MBIE/Tenancy Services clearly built a system entirely hostile to tenants, and even intentionally made it very difficult for tenants to lodge bond refunds with dodgy landlords, built a system that entirely favours landlords, and their explanations in this OIA are just appalling. They knowingly built this shit. https://fyi.org.nz/request/35239-bond-form-no-longer-available-online#incoming-152477