Post #869935

"1. The people with the clearest view of what is broken are often those with the least power to officially fix it. 2. Documentation fixes, improvised workarounds, and informal knowledge shared between colleagues are not peripheral to participation. They are participation. 3. Fixing as you go, or tinkering, is invisible labour but also sense-making. When you improvise a workaround, you are testing the system's limits. This turns a passive user into an active participant." https://www.taylorfrancis.com/books/oa-mono/10.4324/9781003464570/negotiating-digital-heritage-infrastructures-quoc-tan-tran