> "Hello [first lastname] ! Welcome to Oracle Lab Support. I'm here to assist you with your queries. Please note that I'm an AI-powered assistant and responses may occasionally be incomplete or inaccurate." *for some reason https://youtu.be/R3R-hzDPi1A (Elden Ring - The Final Battle) starts playing* > Oracle AI: How can I help you today? (from above) *lengthy, detailed reply explaining that the provided lab RDP session is broken* > Oracle AI: *offers generic troubleshooting options* or click Create a Ticket if it doesn't help *clicks Create a Ticket* > Oracle AI: Could you please describe the issue you're facing? *pastes in the same lengthy reply* > Oracle AI: *repeats the same generic troubleshooting* *clicks Create a Ticket* > Oracle AI: I found an existing conversation thread. Do you want to resume it now? *clicks Yes* > Oracle AI: Could you please describe the issue you're facing? *pastes in the same lengthy original report, annoyed* > Oracle AI: *repeats - again - the same generic troubleshooting steps* *clicks Create a Ticket* > Oracle AI: Would you like me to restore and continue your last in-progress conversation? *...hesitantly clicks No* > Oracle AI: Could you please describe the issue you're facing? *quits computers, becomes a farmer*