Post #580167

2026-03-02 04:18 UTC

Over the holidays last last year I was building an Airfix model (good way to ignore the outside world) and discovered two pieces had fallen off the sprues and were not in the box. I considered constructing them myself but I didn&#39;t have a good reference image to go by. 99% certain it wasn&#39;t my fault, I looked up how to contact Airfix, followed the instructions, and never heard back. Until Friday, when two tiny pieces of plastic arrived in an adorable little pouch and the modelmaking can continue. I love good customer service. I just love it.

Replies (3)

@colinburgess@mastodon.nz 2026-03-02 05:40

@robpike I haven’t read the word sprues in so long, I’m now transported back to my childhood.

Open ##1336160
@cynicalsecurity@bsd.network 2026-03-02 07:22

@robpike ah, the old British Airfix way, the true love of models… I thought that they had long gone. I used to send letters from Italy and get back said pouches months later (Italian post office was, and is, uniquely gifted in delayed delivery). You get the same incredible service from Peco (UK model rails manufacturer).

Open ##1336161
@riotnrrd@mastodon.social 2026-03-02 07:47

@robpike I had something similar with Knog, purveyors of excellent bike lights and accessories. I had just ordered some stuff from them when the retaining clip on one of my pre-existing lights broke. I wrote to them to ask if they could just add the clip to my order to save myself the shipping costs for one tiny clip, and they said so so sorry, too late — and sent me the clip for free! After that, they’ve got themselves a customer for life. Customer service pays for itself.

Open ##1336162