My car repair shop has "upgraded" its hotline from some old school press this for topic A to a dumb ai bot including fake keystroke sounds and delays on every answer. It doesn't know several domain words (hardly exotic) and tries really hard to turn me off when I ask for a human operator. It's taken 10+minutes to get into the 1-minute call with a human who adresses my need. Give me back elevator music and hold the line loops.