Post #4566964

@EUCommission@ec.social-network.europa.eu One (in)famous use-case of AI is with call-centers and chat bots of various service providers. Do these bots qualify as providing effective and efficient reachability/support in case of technical outages? These bots seem trained to seek the causing factor for problems with the consumer and shift the burden of solving problems heavy-sided to the end of the consumer. I guess we all know the "stuck with tech support and frustrated, so I just accept the problem" feeling.