Post #4435775

I don't know who needs to hear this but when you call a company to get support, please be in front of the device you're calling about. Make sure that the device you're calling about is on and at the place that's giving you the problem before you call, unless the problem is that the device in question doesn't turn on. Otherwise, the person taking your call has to wait until the device is booted up and you get to where you need to be. This is unnecessary and a bit unfair to the support person.