Post #4433351

“Suresh recounts his sole positive customer-service chatbot experience: a Mitsubishi chatbot with a natural-sounding, responsive voice politely took all the details of an automotive failure and promised him a callback. That callback never came, but Suresh is certain that Mitsubishi has logged this as a chatbot success story, even though the experience convinced him not to buy a Mitsubishi car.” 😂 #AI #hype