Post #4094658

It's no secret that I'm deeply opposed to LLM-based technology in almost every context, but the very idea of using these things to triage 911 (US emergency number) calls should notify absolutely everyone, *including* their proponents in other contexts. Handling 911 calls is a textbook safety-critical system: if something goes wrong, people are likely to die, in addition to other outcomes (injury). I called my pharmacy yesterday, and of course got a voice recognition system. I, a native English speaker (of American English) with a roughly median US accent, said I was calling to ask a pharmacist about prescription drug interactions. I was routed to the menu for the status of my prescriptions, not the path to talk to a pharmacist. This is a for profit national chain that, while I'm sure they want to save money, also certainly recognizes that phone systems are also part of them *making* money, so have a clear incentive for these things to work well, tied to their primary business function (making money). And it can't handle someone who's accent is almost certainly around the median of their training data calling for one of the most common reasons anyone calls a pharmacy. The only reason anyone would replace https://masto.deoan.org/@neurovagrant/116981820059237731