Post #4026092

Apparently, if the on-site refund won't work for a cancelled train (because it's an Advanced ticket and there's normally no refunds _for change of plans_) then The Train Line's support options are phone call, WhatsApp and Twitter. And by "support options", I mean "a WhatsApp chat bot" that'll quickly say "sorry, you need a human" and give a 3-5 minute wait time before they black-hole you and don't reply for at least 40 minutes (and counting) 😐 Who designs these shit interfaces?