Post #3891966

We don't know what to build unless we empathize with the people using the software. We feel what they feel, influenced by a lifetime of art we have experienced, and make a decision about what would be best for the person using the software we're writing. Technology development work is about understanding, caring about, and improving the experience of others. Your statistics engine doesn't care about me so it can't make good choices about what software to make me.