Post #3844019

So, Boots' most recent message asked me to email them a photo of the 'faulty' pens, even though I never said that was the issue. Their messaging system doesn't allow you to add attachments, so they advised me to send it to the complaints team. I'm so done. They want me to email complaints? Fine. I have emailed them. Explaining the whole this again and asking now for a refund rather than just a replacement. I honestly expected them to have their shit together better than this.