Our homemade fixes — CLI wrappers, a secrets vault, ticket discipline, inventory files — worked. For one operator, on one laptop. Then a second operator showed up and broke all of it. Sessions could not see each other's work. Two agents could collide on the same incident. Knowledge lived in one person's checkout. So we asked the agent itself what it needed. The answer became a written requirements document — and that document became a product. #devops #platformengineering #opensource