Post #3648414

T-Mobile raised our rate last year which is bad enough by itself after promising not to, but they also seriously reduced the quality and availability of their customer service. Why stick around for that? We switched to a much cheaper prepaid company (~1/3rd T-Mobile’s current price) and couldn’t be happier. Edit: Was thinking about the other problems we had with T-Mobile and forgot to mention one big problem… Incoming calls routinely would not ring and voicemails left just vanished. This happened for months. Multiple friends (and a couple of doctor’s offices) mentioned it often enough that we realized we had a problem. T-Mobile’s great customer service could find nothing wrong and refused to look at the lost calls that originated from other TMO customers.