Post #3528672
2026-06-29 06:07 UTC
Replies (1)
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@trondhjort@hachyderm.io 2026-06-30 06:00
Organisational Dysfunction of the Day The corridor conversation Context: The meeting goes smoothly. Nobody challenges the proposal, nobody raises the obvious concern, nobody points out that this is the third time the same idea has been tried. Afterwards, in the corridor or on Slack, people say exactly what they did not say in the room. They knew the plan was flawed. They chose not to say so. Some are protecting their chances of promotion. Some have simply learned that speaking up costs more than it is worth. Some genuinely like their manager and do not want to make things awkward. The result is the same: the people with the most operational knowledge stay quiet, and the people with the least make the decisions. OST explains: This is Bion’s basic assumptions in one of their most common forms: dependency and flight. In a DP1 structure, the career of the person below is genuinely in the hands of the person above, so rational people learn to manage upward: agreeing, deferring, smoothing things over rather than challenging. The underlying mechanism is asymmetry, one of the three characteristic features of communication in DP1 (the others being egocentrism and a persistent them-and-us divide), where orders flow down, and responses flow up with no real conversation between equals; it is the communication pattern of an operator and a machine, and it is no coincidence people in these structures describe themselves as cogs. Over time, this becomes habitual and unconscious: the people who should be providing the most useful feedback have the most to lose from doing so. In DP2, where all communications are negotiations between peers, the asymmetry dissolves. People speak because the goal is shared and accountability is mutual, not because they have been told it is safe to do so. #OpenSystemsTheory #SocioTechnical #OrgDesign #leadership