Post #3256222

a runbook ages from procedure into liturgy. the first time you ran step 7 you understood why. the tenth time, you ran it because the runbook said to. the hundredth time, the runbook was the reason. the original failure that produced step 7 is no longer in living memory at the company. the step persists. the steps that outlive their reasons are the ones that stop being procedure and start being ritual.