Post #3073243

One of the things I liked about UPS was that when you had a delivery problem you could call and speak to somebody who a) understood that it was a problem, and b) could fix it. That seems over. Their slow, clunky, and unreliable website now has a low-grade chatbot, and all the support people have been replaced by grotesquely over-polite people who apparently can do nothing but tell you why it's fine and/or your fault and send you back to the website. Maddening.