Post #2888513
2026-05-19 19:12 UTC
Last time I ordered from them. I selected pick up and waited until a few minutes before the time was up to leave to get it. When I got there on their screen it showed my name and ready. I waited an additional twenty minutes to get my pizza. Don’t know if the people working there marked it completed or if it was their system but I haven’t been back in a while.
Replies (1)
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@SweatyFireBalls@lemmy.world 2026-05-20 03:27
As someone who worked in fast food in quite a few different places it is very common in my experience that orders are marked complete before they really are. The stats matter to the heads, so the managers keep up the stats to look good. That is why when you go through a drive through and they ask you to pull up? They are wiping that order so it looks as if it was done faster and bringing it to you when it’s really ready. It’s a classic thing of stats being focused on to the point that the stat is essentially made useless since it gets cheated. I haven’t worked FF in roughly 10-15 years though, and this was my experience, so grain of salt and all that.