@indri@masto.ai If I have to guess, the process will be to send a bunch of insurance company letters. You know, the ones that are really nice, talk in circles, and say they're "unable" to pay. Maybe include a $200 expiring airline voucher along with it (that's usually what Southwest does). Being Southwest, though, they will capitalize things that ordinarily shouldn't be capitalized throughout the letter, in order to sound more like Hunter S. Thompson.