@tprophet@defcon.social @headmold@mastodon.social What has he and the DOT done wrong? A few months ago, the DOT was creative and proactive in getting airlines to *voluntarily* up their commitments on compensation if flights were delayed or cancelled due to factors within their control (rather than just waiting around until new regulations are proposed and approved). And, in this situation, he quickly stepped in and firmly said that, weather notwithstanding, this was clearly a case of Southwest royally messing up those factors that are under their control. That judgment, together with DOT's earlier action to get those commitments from the airline, now forms the basis for claims, and for action by the DOT. #PeteButtigieg #USDOT #SouthwestAirlines