2022-12-28 02:46 UTC
13/ This holiday season could have worked out really well for Southwest. They did their route planning the same way that American companies do supply chain planning: "just in time" with no slack or contingency planning. If it all melts down, they dump the problem on their customers. Southwest, after all, legally has no responsibility to anyone except for their shareholders. They are covered by their Contract of Carriage and US Department of Transportation rules (which are lasseiz-faire at best).
Replies (1)
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@tprophet@defcon.social 2022-12-28 02:49
14/ You didn't get home for Christmas? You got stranded in Las Vegas for a week? Well, dear consumer, Southwest won't help you, the government won't help you, nobody will compensate you for the losses you suffer, and you also can't sue because the federal government has given airlines a liability shield along with endless taxpayer bailouts. If you don't like it, you're looking at one middle finger from the federal government, and another from Southwest.