2022-12-28 02:21 UTC
3/ Southwest is highly unusual. Their IT is almost entirely homegrown, with software they built themselves. It's creaky and antiquated - you'll observe this if you watch their schedules. They're irregularly and manually loaded into the system.
The majority of airlines use standardized reservations systems like Sabre, Amadeus, etc. which integrate well with other standardized tools. Not Southwest, who only supports limited integrations in specific circumstances.
Replies (1)
-
@tprophet@defcon.social 2022-12-28 02:23
4/ Other airlines (apart from Southwest, Spirit, Frontier and a couple others like Avelo and Breeze) have relationships with airport hotels so they can issue vouchers to stranded passengers and crew. They also work with each other in a system called "interlining" where they take each other's passengers to avoid total systemic meltdowns like these. For example, when Delta melted down in the past, American and United have bailed them out (and vice-versa).