Post #2871988

Replies (2)

• @Fondots@lemmy.world 2026-05-19 02:19

  I was a delivery guy for a local pizzeria once upon a time (and that place still has their own drivers, and even their own delivery vehicles, which is practically unheard of) And I’m not gonna lie, door dash and such was great for a while because it let me get food delivered from restaurants that otherwise didn’t do delivery. But I’ve stopped using them, for a few reasons including their shitty business practices But the straw that broke the camels back in each case that made me delete was them fucking up my order. And that happens, I’m not particularly mad at the store or the driver, I’ve been there But the way that these delivery apps handle it is, to me, unacceptable. When I contacted them, their response was to just issue me a refund. And to me, what should have happened, is I should have immediately had a replacement sent, expedited as much as possible, at no extra cost. That’s what we always did when I was a delivery guy, and often with a gift certificate as an apology. And sure, a refund on top of that would be nice, but really the root issue is that I don’t have the food I ordered. If I order it again, I’m going to the back of the delivery queue, and if I happened to order it when I was low on money I may not even be able to reorder it that day because that refund often takes a couple days to clear.

  Open ##2871987

• @Jhex@lemmy.world 2026-05-19 02:29

  Hire your own drivers if you want it the way you want it. Read the article, they can’t… Pizza Hut mandates the use of the new system

  Open ##2881685