Post #2779846

Lol for me personally this mental image would be counterproductive because if someone really did have a nail in their head, I'm calling 911 first and listening to them 2nd while 911 is on the way. We are literally trained to do this for any emergency. (The patient can always decline EMS but we don't want them to arrive too late.) But I agree for non-emergencies its good to let people speak uninterrupted and not push solutions, while recognizing your own boundaries and frustrations (if the other person is not trying an obvious solution).