Post #2673646
2026-05-14 12:35 UTC
Public Service Announcement: Inserting a pointless voice or chatbot between me and the human I want to talk to—who still works there but now only ever picks up the phone to frustrated and angry folks fed up with repeating themselves—is not an 'AI strategy'.
Replies (4)
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@steffeng@hachyderm.io 2026-05-14 12:42
@tastapod@mas.to and just throwing a chatbot at frequent problem reports of your product is not product strategy
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@vocumsineratio@hachyderm.io 2026-05-14 15:28
@tastapod@mas.to Have your chatbot call my chatbot, they'll do lunch!
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@kjscotland@fosstodon.org 2026-05-14 18:37
@tastapod@mas.to increasingly, when the chatbot ask how it can help, I say I want to speak to a human. Worked quite quickly today!
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@worik@mastodon.social 2026-05-14 20:51
@tastapod@mas.to I am a keen user, and advocate for, LLMs > Inserting a pointless voice or chatbot between me and the human I want to talk to...is not an 'AI strategy'. I could not agree more! LLMs have increased my productivity as a computer programmer like a chainsaw increases my productivity processing firewood. A tool needs a user!