Post #2672147
2026-05-05 01:39 UTC
Trying to contact customer service was terrible. Eventually I reached somebody by phone who said our only option was to use their "email" service.
After sending proof of our nonprofit status, Stripe insists our account "presents a higher level of risk than we are able to support."
3/n
Replies (1)
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@crecente@games.ngo 2026-05-05 01:43
Although the apparent attempted fraud is confusing it is not as confusing as Stripe's response. It is clear that we have done nothing wrong. We have never had a single problem on our account and have VERY little traffic. (Fortunately most of our online donations are through another processor.) ⭐ All of the false transactions today came from a single IP address. Has anybody else seen this happen? Or has any insight? 4/4