Post #2602120

If you end up being pulled in to a troubleshooting panic where people have tried and failed to resolve an issue: 1- Interrogate the people involved thoroughly until you fully understand what they did trying to solve the problem. 2- Undo it. 3- Ask what they were trying to do, not what the problem is. Frequently the actual problem is they don't understand what the problem is and have made incorrect assumptions. 4- Using this information, re-define the problem scope and start over.