Post #2577567
2026-02-27 15:04 UTC
Similar voice mail today. Replied via their messaging platform and asked for acknowledgment. Acknowledged, and THEN they mention it is something that needs confirmation over the phone. After 2 back and forths. The second voice mail didn't even mention this.
I called up and went through the identity verification stuff and then finally reiterated "yes I am okay with ".
Like if something absolutely requires to be over the phone
1) Stop that
2) State it immediately
#actuallyautistic
Replies (1)
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@Elischeva91@babka.social 2026-02-28 11:36
@MichDdev@mastodon.social Oh yes, and even worse, make it the only effective way of customer service. It's such a shit. I had such a case just reacently.