@ocursedspite@thecanadian.social
Post #2501049
2026-03-06 13:57 UTC
I told a website's support chatbot about an error I was getting. It informed me that the feature (which costs extra) simply wasn't available in the app and I needed to use the browser. (I had been using it in the app for months.) I told it the inconvenience would make me consider cancelling. It agreed sometimes we have to make tough decisions and offered me instructions on cancelling. The next day the functionality was working again.
Replies (1)
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@ocursedspite@thecanadian.social 2026-03-06 14:01
I am not suggesting that my threat of cancellation caused anyone to restore the functionality. My assumption is that the chatbot didn't give me any useful information and misled me and I would have been better off just waiting. All I wanted was to report an issue!