Post #2327112

@CliftonR@wandering.shop @deathkitten@firetribe.org That's not even the worst. Our IT ticket website just really really really wants you to view the knowledge base before you file a ticket—to the extent of •hiding• the ticket page for things that the knowledge base •doesn't cover•. Like filing a request to copy docs to archives. The only way to access that page is to put the name of the db in the search field. I spent a freaking •hour• looking for it before asking somebody. If their objective is to save staff time: FAIL