Post #2260362

I tried to problem solve an issue i was having with Optus by logging into my account on the Web. I used their online chat, which was predictably useless. I was then prompted to connect to a human. I said yes. Dear readers, i was not connected to a human. I kept a transcript of the nonsense that followed which included false information about my account, repeatedly asking me the same question (already answered), then providing me an imaginary issue ticket. Over 2 days i emailed, phoned, eventually talked to humans and finally had the problem temporarily resolved. It should have taken 5 minutes. I realised, too late, that Optus customer support does not exist to encourage contact with customers, but quite the opposite. So much time and money has been spent on making things terrible.