Post #2153210

How could you tell that people were not reading the knowledge base? They probably didn't need to call if they did, so maybe you reduced the volume by 50%. I get what you are trying to say, but if they make me wait 15 minutes just because, I'm going to be pissed once I reach someone. Then the person who doesn't deserve my bad temper will feel it and I will never buy hardware from you again. And I'm saying that despite having worked at customer support for years, writing knowledge-base entries and developing the system we used to store it.