Post #2113671

2026-03-27 10:26 UTC

How Do You Do, Fellow Kids? Armed with some research (H/T @neil) and after spending some time reading up the subject, I went to the Apple Store and then spent an hour on the phone to Apple account support yesterday. They&#39;re very aware that they dropped a bollock here and have thousands of very angry adult customers. The support team manager I spoke to yesterday said that some sort of fix was due within days That&#39;s the /good/ news. (1/7)

Replies (2)

@gmh@mastodon.social 2026-03-27 10:30

The bad - and I have stressed this to Apple support (politely!): There is currently no procedural fallback. No one at Apple seems to have come up with any kind of plan pre-release for people who don't fit with Apple's implementation of Highly Effective Age Assurance (HEAA). There were mixed messages on release day about whether passports would work. After many attempts, I've got my phone to take a scan of my passport and submit that; but it invariably fails to upload (see attached). (2/7)

Open ##3124675
@JulesJones@mendeddrum.org 2026-03-28 19:07

@gmh@mastodon.social @neil@mastodon.neilzone.co.uk $EMPLOYER pays for corporate iPhones because they're secure enough to be allowed near our internal systems. There was some *very* unhappy discussion on the relevant Teams channels this week after various people discovered their work phones were now demanding their personal credit card or passport details. I get the distinct impression that Words Are Being Had with Apple by corporate IT management.

Open ##3124708