@wtrmt@mastodon.social very interesting! Thanks for sharing. And yes, UX is definitely about people as the users (per https://www.nngroup.com/articles/definition-user-experience/). In my article, I was using AX to denote the equivalent for agents. My main point wasn't that AX is replacing UX, but that "it's time to go beyond traditional UX," as I put it in the concluding subheader. #YMMV