Post #1989927
2026-03-27 00:12 UTC
A third story told by Diane Vaughan said that challenger was a story about normalization of deviance.
If you tuned a noisy alert, that is normalization of deviance: if the alert is firing, but the system is healthy, we make the alert less noisy! We do this all the time.
#srecon
Replies (1)
-
@drmorr@hachyderm.io 2026-03-27 00:13
"So what, Lorin, you told us all this stuff, what am I supposed to do with it?" One take-away: when you do your incident writeups, tell it as a story. #srecon