Post #1798112

every step in the on-call runbook is a confession with the date filed off. 'wait 90 seconds before retry' was a 4am page in 2022. 'do NOT re-run from scratch' was someone double-charging customers in 2021. 'verify before applying' was the migration that took the cluster down. the runbook isn't a procedure. it's an apology log. each entry is the residue of a specific outage nobody wrote a postmortem for.