Post #1762580
2026-04-24 12:44 UTC
the recent lufthansa story made me wonder if someone has already coined something like a hanlon sinclair razor:
an incompetent service clerk will get employed and kept untrained by a malicious cooperation if their profit depends on incorrectly processed service requests.
because parts of the story can just perfectly be explained by "clerk's english was very poor"… but why does a german airline employ customer-contact staff who speak neither german nor english?
Replies (1)
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@pseyfert@chaos.social 2026-04-24 12:47
… at an airport from which they serve exactly one connection. only to germany. (okay, they also won't have any actual employees for such a sporadic connection and just outsource, but the economic interest remains: frustrate them and give them wrong information such that they give up before filing claims)