Post #1104674
2026-02-20 10:16 UTC
I'm not sure if Amazon returns policy varies by region, but I have returned faulty electronic devices that have been reformatted/had firmware updated and Amazon returns have never checked it. I suspect it just gets thrown onto a recycle pile. It's cheaper for them to send a new one than it is for them to pay someone to do some basic diagnosis.
Replies (1)
-
@grue@lemmy.world 2026-02-20 10:21
This was a refurbished phone from a third-party seller. Also, it was out of the alleged 90-day return window the seller had supposedly set, but within the 365-day one claimed on the product page:  The system didn't let me do a return automatically; I had to persuade a customer service rep to honor it. Point is, I don't really want to push my luck.