2026-09-22 19:09 UTC
First time I interacted with a customer service chat bot that was ackchyually rather helpful and not providing complete idiotic replies.
Replies (1)
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@deskcrew@mastodon.social 2026-09-23 10:46
@w00p@infosec.exchange Genuinely curious what made it different. My guess is either it answered from the company's real docs instead of improvising, or it handed you to a person the moment it was out of its depth instead of looping. Those two things seem to separate the helpful ones from the ones everyone hates. Which was it?